FAQ

How do I book?

Three steps: 1) Tell us your dates through the booking form. 2). We schedule a free meet & greet. 3) We confirm your visits. You'll hear back from us within 24 hours.

Where do you provide service?

We serve the Lotus Edge community in Boca Raton, FL exclusively - that's how we keep response times fast and care personal.

What's your cancellation policy?

Cancellations more than 24 hours before the first visit are free.

How do you handle keys and home access?

We collect keys / temp codes at the meet & greet and store them securely in a safe with 24-hour video surveillance. Garage codes and alarm instructions are kept confidential and never shared.

What happens if my cat needs a vet urgently?

We contact you immediately, then your designated emergency contract, and transport your cat. to your vet (or the nearest emergency vet in your closed). Any vet costs are billed to you at cost.

Can I get updates while I'm away?

Yes - photo and note update after every visit, so you always know how your cat is doing.